Effective Date: 01-01-2020
At Oriental Car Carrier, we strive to provide a seamless and reliable vehicle transportation experience. However, we understand that situations may arise where customers need to cancel or modify their bookings. This Refund Policy outlines the conditions under which refunds are applicable and the process for requesting one.
By using our services, you agree to the terms outlined in this policy.
1. Booking Cancellation & Refund Eligibility
1.1. Cancellation Before 48 Hours of Pickup:
- If a customer cancels their booking at least 48 hours before the scheduled pickup, a 25% cancellation charge will be deducted from the total transport cost.
- The remaining amount will be refunded within 7-10 business days after approval.
1.2. Cancellation Within 48 Hours of Pickup:
- Cancellations made within 48 hours of pickup will incur a 50% cancellation fee of the total transport cost.
- The remaining balance will be refunded within 7-10 business days after approval.
1.3. Cancellation After Vehicle Pickup:
- No refund will be provided if the vehicle has already been picked up for transport.
- Customers may choose to reschedule the transport, subject to availability and additional charges.
2. Refund Process
To request a refund, customers must:
✔ Submit a written request via email to reachus@orientalcarcarriers.com with the booking reference number and reason for cancellation.
✔ Provide necessary documents (if required) for verification.
✔ Allow 7-10 business days for refund processing after approval.
Refunds will be credited using the original mode of payment unless otherwise agreed.
3. Non-Refundable Cases
🚫 Change of Mind: If a customer decides to cancel after confirming the booking, standard cancellation charges apply.
🚫 Failure to Provide Accurate Information: Refunds will not be granted if incorrect pickup/drop-off details or vehicle information affect service execution.
🚫 Delay Due to Unforeseen Circumstances: Refunds are not applicable for delays caused by weather conditions, traffic, strikes, road restrictions, or other force majeure events beyond our control.
🚫 Customer Unavailability at Delivery Location: If the customer fails to receive the vehicle at the scheduled time and location, no refund will be issued.
4. Service Modifications & Rescheduling
4.1. Customers may request rescheduling of their booking instead of cancellation, subject to availability. Any additional costs due to changes in service location, transport type, or scheduling will be charged separately.
4.2. If Oriental Car Carrier is unable to fulfill the transport due to operational constraints, the customer will receive a full refund or may choose an alternate transport date.
5. Contact Us
For any queries regarding refunds or cancellations, please contact our support team:
📧 Email: reachus@orientalcarcarriers.com
This Refund Policy is designed to be fair while protecting Oriental Car Carrier from operational losses. By booking our services, you acknowledge and agree to these terms.